Graphina Documentation

Need Help? Get Support for Graphina Plugin

The expert team at Iqonic Design is always happy to help with any questions or concerns you encounter while using the Graphina – Elementor Charts and Graphs plugin. If you need assistance, please reach out to us through our dedicated support portal at Desky or email us at design@iqonicthemes.com.

How to Get Support

✅ Check the Documentation
Our detailed documentation includes step-by-step guides on installation, chart customization, and troubleshooting.

✅ Watch Tutorial Videos
Prefer a visual walkthrough? Explore our tutorial videos to learn how to create and customize charts effortlessly.

✅ Submit a Support Ticket
For personalized assistance, submit a ticket through our Support Portal with a detailed issue description, screenshots, and steps to reproduce the problem. Our experts will respond within 24-48 hours on a first-come, first-solve basis.

✅ Join the Community
Engage with other users, share ideas, and get quick help by joining our forums and community discussions.

Troubleshooting: Elementor Widget Panel Not Loading?

If your Elementor Widget Panel does not load and shows a continuously spinning “Loading” icon, follow these steps to increase memory limits:

1. Edit Your wp-config.php File

Add the following line before the “Happy Blogging” line:

define(‘WP_MEMORY_LIMIT’, ‘512M’);

💡 Note: WordPress memory can be different from server memory – this setting is required regardless of server limits.

2. Edit Your PHP.ini File

If you have access to your PHP.ini file, update the memory limit:

memory_limit = 256M ; Maximum memory a script may consume

💡 If the existing value is 64MTry increasing it to 256M.

3. Edit Your .htaccess File

If you don’t have access to PHP.ini, add this line to your .htaccess file:

php_value memory_limit 256M

Support Policy

📌 Technical Support

  • Support is available Monday to Saturday from 9:00 AM to 6:00 PM (GMT +5:30).
  • Support requests are handled on a first-come, first-solve basis (Sundays off).
  • If a ticket has no response for 7 days, it will be considered closed. You can create a new ticket if you need further assistance.

📌 What’s Covered in Support?
✔️ Theme-related features
✔️ Bug fixes and troubleshooting
✔️ Assistance with Graphina plugin settings

📌 What’s NOT Covered?
❌ Custom feature development
❌ Integration with third-party plugins
❌ Compatibility issues with third-party tools

💡 Before submitting a new ticket, please search our Articles and Knowledgebase for an answer.

Pre-Sales Questions?

For pre-sales inquiries, please contact us via our website contact page or email us at hello@iqonic.design.

💙 Loved Graphina?
If you enjoy using Graphina, please leave a review and rating on ThemeForest! Your feedback helps us improve and grow. 🚀