{"id":206,"date":"2025-03-13T08:23:02","date_gmt":"2025-03-13T08:23:02","guid":{"rendered":"https:\/\/documentation.iqonic.design\/graphina\/?p=206"},"modified":"2025-03-13T08:28:25","modified_gmt":"2025-03-13T08:28:25","slug":"need-help-get-support-for-graphina-plugin","status":"publish","type":"post","link":"https:\/\/documentation.iqonic.design\/graphina\/need-help-get-support-for-graphina-plugin\/","title":{"rendered":"Need Help? Get Support for Graphina Plugin"},"content":{"rendered":"
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The expert team at Iqonic Design<\/strong> is always happy to help with any questions or concerns you encounter while using the Graphina \u2013 Elementor Charts and Graphs<\/strong> plugin. If you need assistance, please reach out to us through our dedicated support portal<\/strong> at Desky<\/a> or email us at design@iqonicthemes.com<\/a><\/strong>.<\/p>\n\n\n\n

How to Get Support<\/strong><\/h2>\n\n\n\n

\u2705 Check the Documentation<\/strong>
Our detailed documentation<\/strong> includes step-by-step guides on installation, chart customization, and troubleshooting.<\/p>\n\n\n\n

\u2705 Watch Tutorial Videos<\/strong>
Prefer a visual walkthrough? Explore our tutorial videos to learn how to create and customize charts effortlessly.<\/p>\n\n\n\n

\u2705 Submit a Support Ticket<\/strong>
For personalized assistance, submit a ticket through our Support Portal<\/strong> with a detailed issue description, screenshots, and steps to reproduce the problem. Our experts will respond within 24-48 hours<\/strong> on a first-come, first-solve<\/strong> basis.<\/p>\n\n\n\n

\u2705 Join the Community<\/strong>
Engage with other users, share ideas, and get quick help by joining our forums and community discussions<\/strong>.<\/p>\n\n\n\n

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Troubleshooting: Elementor Widget Panel Not Loading?<\/strong><\/h2>\n\n\n\n

If your Elementor Widget Panel does not load<\/strong> and shows a continuously spinning \u201cLoading\u201d icon, follow these steps to increase memory limits:<\/p>\n\n\n\n

1. Edit Your wp-config.php<\/code> File<\/strong><\/h3>\n\n\n\n

Add the following line before<\/strong> the \u201cHappy Blogging\u201d line:<\/p>\n\n\n\n

define(\u2018WP_MEMORY_LIMIT\u2019, \u2018512M\u2019);\n<\/code><\/pre>\n\n\n\n
\ud83d\udca1 Note: WordPress memory can be different from server memory \u2013 this setting is required regardless of server limits.<\/em><\/p>\n\n\n\n
2. Edit Your PHP.ini<\/code> File<\/strong><\/h3>\n\n\n\n
If you have access to your PHP.ini<\/strong> file, update the memory limit:<\/p>\n\n\n\n
memory_limit = 256M ; Maximum memory a script may consume\n<\/code><\/pre>\n\n\n\n
\ud83d\udca1 If the existing value is 64M<\/code>Try increasing it to 256M<\/code>.<\/em><\/p>\n\n\n\n
3. Edit Your .htaccess<\/code> File<\/strong><\/h3>\n\n\n\n
If you don\u2019t have access to PHP.ini<\/strong>, add this line to your .htaccess<\/strong> file:<\/p>\n\n\n\n
php_value memory_limit 256M\n<\/code><\/pre>\n\n\n\n
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Support Policy<\/strong><\/h2>\n\n\n\n
\ud83d\udccc Technical Support<\/strong><\/p>\n\n\n\n