{"id":133,"date":"2025-07-02T07:30:57","date_gmt":"2025-07-02T07:30:57","guid":{"rendered":"https:\/\/documentation.iqonic.design\/kivicare-pharma\/?p=133"},"modified":"2025-11-26T11:19:54","modified_gmt":"2025-11-26T11:19:54","slug":"help-support","status":"publish","type":"post","link":"https:\/\/documentation.iqonic.design\/kivicare-pharma\/help-support\/","title":{"rendered":"Help &amp; Support"},"content":{"rendered":"<div class=\"nolwrap\">\n<p><\/p>\n\n\n\n<p><strong>\ud83d\udd52 Estimated Reading:<\/strong> 2 Minutes<\/p>\n\n\n\n<p>Submit a ticket at our Help Desk. The expert team at&nbsp;<strong>Iqonic Design<\/strong>&nbsp;is always happy to help you with any questions or concerns you encounter. If you need any support with the item, please contact us through our dedicated support portal at&nbsp;<a href=\"https:\/\/iqonic.desky.support\/\" target=\"_blank\" rel=\"noreferrer noopener\">Desky<\/a>&nbsp;or&nbsp;<a href=\"mailto:hello@iqonic.design\" target=\"_blank\" rel=\"noreferrer noopener\">Email<\/a>.<\/p>\n\n\n\n<p><a href=\"https:\/\/iqonic.desky.support\" target=\"_blank\" rel=\"noopener\">https:\/\/iqonic.desky.support<\/a><\/p>\n\n\n\n<p><a href=\"mailto:hello@iqonic.design\" target=\"_blank\" rel=\"noreferrer noopener\">hello@iqonic.design<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Support Policy<\/strong><\/h2>\n\n\n\n<p>Please make sure to carefully review our documentation first. Many common issues can be resolved by following our guides. To receive technical support, ensure you have a valid purchase code, available on your Themeforest&nbsp;<a href=\"https:\/\/codecanyon.net\/downloads\" target=\"_blank\" rel=\"noreferrer noopener\">&#8220;Download&#8221;<\/a>&nbsp;page.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Need Assistance?<\/strong><\/h2>\n\n\n\n<p>If you have questions beyond what&#8217;s covered in our documentation, feel free to submit a ticket through our&nbsp;<a href=\"https:\/\/iqonic.desky.support\/\" target=\"_blank\" rel=\"noreferrer noopener\">support portal<\/a>. We strive to respond within 24-48 hours, prioritizing tickets in the order they&#8217;re received.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Important Reminders<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Before opening a support ticket, consider searching our Knowledge base for answers to common questions.<\/li>\n\n\n\n<li>For pre-sales inquiries or general concerns, you can contact us through CodeCanyon comment section or email us at&nbsp;<a href=\"mailto:hello@iqonic.design\" target=\"_blank\" rel=\"noreferrer noopener\">hello@iqonic.design<\/a>.<\/li>\n\n\n\n<li>If you appreciate our product and support, we&#8217;d love to hear from you on&nbsp;<a href=\"https:\/\/codecanyon.net\/downloads\" target=\"_blank\" rel=\"noreferrer noopener\">CodeCanyon<\/a>.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Notes to Consider<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Our technical support covers theme-related features only. Customization requests beyond this scope are not included.<\/li>\n\n\n\n<li>Additionally, support does not extend to third-party plugin integration or compatibility issues outside of our own developments.<\/li>\n\n\n\n<li>Our support team operates during business hours (Monday to Saturday) from 9:00 to 18:00 (GMT +05:30). Please be mindful of our timezone when expecting responses.<\/li>\n<\/ul>\n\n\n\n<p>We&#8217;re here to help every step of the way. Don&#8217;t hesitate to reach out!<a href=\"https:\/\/apps.iqonic.design\/documentation\/kivicare-laravel-doc\/build\/docs\/faqs\" target=\"_blank\" rel=\"noopener\"><\/a><\/p>\n\n\n\n<p><\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>\ud83d\udd52 Estimated Reading: 2 Minutes Submit a ticket at our Help Desk. The expert team at&nbsp;Iqonic Design&nbsp;is always happy to help you with any questions or concerns you encounter. If you need any support with the item, please contact us through our dedicated support portal at&nbsp;Desky&nbsp;or&nbsp;Email. https:\/\/iqonic.desky.support hello@iqonic.design Support Policy Please make sure to carefully [&hellip;]<\/p>\n","protected":false},"author":11,"featured_media":0,"parent":129,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-133","post","type-post","status-publish","format-standard","hentry","category-kivicare-pharma-addon"],"featured_image_src":null,"author_info":{"display_name":"laraveladminiq","author_link":"https:\/\/documentation.iqonic.design\/kivicare-pharma\/author\/laraveladminiq\/"},"children":[],"_links":{"self":[{"href":"https:\/\/documentation.iqonic.design\/kivicare-pharma\/wp-json\/wp\/v2\/posts\/133","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/documentation.iqonic.design\/kivicare-pharma\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/documentation.iqonic.design\/kivicare-pharma\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/documentation.iqonic.design\/kivicare-pharma\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/documentation.iqonic.design\/kivicare-pharma\/wp-json\/wp\/v2\/comments?post=133"}],"version-history":[{"count":6,"href":"https:\/\/documentation.iqonic.design\/kivicare-pharma\/wp-json\/wp\/v2\/posts\/133\/revisions"}],"predecessor-version":[{"id":1090,"href":"https:\/\/documentation.iqonic.design\/kivicare-pharma\/wp-json\/wp\/v2\/posts\/133\/revisions\/1090"}],"up":[{"embeddable":true,"href":"https:\/\/documentation.iqonic.design\/kivicare-pharma\/wp-json\/wp\/v2\/posts\/129"}],"wp:attachment":[{"href":"https:\/\/documentation.iqonic.design\/kivicare-pharma\/wp-json\/wp\/v2\/media?parent=133"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/documentation.iqonic.design\/kivicare-pharma\/wp-json\/wp\/v2\/categories?post=133"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/documentation.iqonic.design\/kivicare-pharma\/wp-json\/wp\/v2\/tags?post=133"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}