{"id":1820,"date":"2026-01-20T12:17:19","date_gmt":"2026-01-20T12:17:19","guid":{"rendered":"https:\/\/documentation.iqonic.design\/kivicare-wordpress\/?p=1820"},"modified":"2026-02-09T07:34:49","modified_gmt":"2026-02-09T07:34:49","slug":"%f0%9f%a9%ba-use-cases-patient-workflow","status":"publish","type":"post","link":"https:\/\/documentation.iqonic.design\/kivicare-wordpress\/kivicare-telemed-addon\/documentation\/getting-started-telemed-addon\/%f0%9f%a9%ba-use-cases-patient-workflow\/","title":{"rendered":"Use Cases &amp; Patient Workflow"},"content":{"rendered":"<div class=\"nolwrap\">\n<p>The Telemedicine addon is versatile enough to support various medical scenarios. Here is how it functions in real-world clinic environments.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83d\udccb Common Use Cases<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">1. Chronic Disease Management<\/h3>\n\n\n\n<p>Doctors can follow up with diabetic or hypertensive patients for routine check-ins without the patient needing to travel.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Workflow:<\/strong> Doctor schedules a recurring virtual appointment -&gt; Zoom Meeting is reused for each follow-up.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">2. Mental Health Consultations<\/h3>\n\n\n\n<p>Psychiatrists and Therapists can conduct therapy sessions in a secure, private video environment.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Workflow:<\/strong> Patient books a &#8220;Therapy&#8221; service -&gt; A unique, password-protected Zoom link is generated.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">3. Quick Prescription Refills<\/h3>\n\n\n\n<p>For simple refills where a physical exam isn&#8217;t necessary.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Workflow:<\/strong> Patient requests refill -&gt; Doctor reviews via 10-minute video call -&gt; Encounter is logged and prescription sent.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83d\udeb6 Patient Workflow<\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th class=\"has-text-align-left\" data-align=\"left\">Step<\/th><th class=\"has-text-align-left\" data-align=\"left\">Action<\/th><th class=\"has-text-align-left\" data-align=\"left\">Platform<\/th><\/tr><\/thead><tbody><tr><td class=\"has-text-align-left\" data-align=\"left\"><strong>1. Booking<\/strong><\/td><td class=\"has-text-align-left\" data-align=\"left\">Patient selects a Telemed-enabled service.<\/td><td class=\"has-text-align-left\" data-align=\"left\">Patient Dashboard \/ Booking Widget<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\"><strong>2. Confirmation<\/strong><\/td><td class=\"has-text-align-left\" data-align=\"left\">Patient receives a confirmation email with a &#8220;Join Meeting&#8221; button.<\/td><td class=\"has-text-align-left\" data-align=\"left\">Email Client<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\"><strong>3. Reminder<\/strong><\/td><td class=\"has-text-align-left\" data-align=\"left\">15 minutes before, a reminder is sent with the secure link.<\/td><td class=\"has-text-align-left\" data-align=\"left\">SMS \/ Email<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\"><strong>4. Consultation<\/strong><\/td><td class=\"has-text-align-left\" data-align=\"left\">Patient clicks &#8220;Join&#8221; and is placed in the Zoom Waiting Room.<\/td><td class=\"has-text-align-left\" data-align=\"left\">KiviCare Dashboard<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\"><strong>5. Post-Call<\/strong><\/td><td class=\"has-text-align-left\" data-align=\"left\">After the doctor ends the call, the appointment status flips to &#8220;Completed&#8221;.<\/td><td class=\"has-text-align-left\" data-align=\"left\">KiviCare Dashboard<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83d\udc68\u200d\u2695\ufe0f Doctor Workflow<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Preparation:<\/strong> View upcoming virtual appointments in the KiviCare Calendar.<\/li>\n\n\n\n<li><strong>Launching:<\/strong> Click the &#8220;Start Zoom Meeting&#8221; button directly from the appointment details UI.<\/li>\n\n\n\n<li><strong>Documentation:<\/strong> During the call, use the KiviCare Encounter screen (side-by-side or in a new tab) to take notes.<\/li>\n\n\n\n<li><strong>Completion:<\/strong> After ending the Zoom meeting, manually update the KiviCare appointment status to &#8220;Completed&#8221; to finalize the patient encounter.<\/li>\n<\/ol>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>The Telemedicine addon is versatile enough to support various medical scenarios. Here is how it functions in real-world clinic environments. \ud83d\udccb Common Use Cases 1. Chronic Disease Management Doctors can follow up with diabetic or hypertensive patients for routine check-ins without the patient needing to travel. 2. Mental Health Consultations Psychiatrists and Therapists can conduct [&hellip;]<\/p>\n","protected":false},"author":12,"featured_media":0,"parent":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[54],"tags":[],"class_list":["post-1820","post","type-post","status-publish","format-standard","hentry","category-getting-started-telemed-addon"],"featured_image_src":null,"author_info":{"display_name":"wordpressadminiq","author_link":"https:\/\/documentation.iqonic.design\/kivicare-wordpress\/author\/wordpressadminiq\/"},"_links":{"self":[{"href":"https:\/\/documentation.iqonic.design\/kivicare-wordpress\/wp-json\/wp\/v2\/posts\/1820","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/documentation.iqonic.design\/kivicare-wordpress\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/documentation.iqonic.design\/kivicare-wordpress\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/documentation.iqonic.design\/kivicare-wordpress\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/documentation.iqonic.design\/kivicare-wordpress\/wp-json\/wp\/v2\/comments?post=1820"}],"version-history":[{"count":4,"href":"https:\/\/documentation.iqonic.design\/kivicare-wordpress\/wp-json\/wp\/v2\/posts\/1820\/revisions"}],"predecessor-version":[{"id":2955,"href":"https:\/\/documentation.iqonic.design\/kivicare-wordpress\/wp-json\/wp\/v2\/posts\/1820\/revisions\/2955"}],"wp:attachment":[{"href":"https:\/\/documentation.iqonic.design\/kivicare-wordpress\/wp-json\/wp\/v2\/media?parent=1820"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/documentation.iqonic.design\/kivicare-wordpress\/wp-json\/wp\/v2\/categories?post=1820"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/documentation.iqonic.design\/kivicare-wordpress\/wp-json\/wp\/v2\/tags?post=1820"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}