{"id":2196,"date":"2026-01-23T04:57:26","date_gmt":"2026-01-23T04:57:26","guid":{"rendered":"https:\/\/documentation.iqonic.design\/kivicare-wordpress\/?p=2196"},"modified":"2026-01-27T13:12:04","modified_gmt":"2026-01-27T13:12:04","slug":"patient-ratings-reviews","status":"publish","type":"post","link":"https:\/\/documentation.iqonic.design\/kivicare-wordpress\/kivicare-pro\/documentation\/features\/patient-ratings-reviews\/","title":{"rendered":"Patient Ratings &amp; Reviews"},"content":{"rendered":"<div class=\"nolwrap\">\n<h2 class=\"wp-block-heading\">Overview<\/h2>\n\n\n\n<p>The <strong>Patient Ratings &amp; Reviews<\/strong> feature allows patients to rate their experience and share feedback about doctors and clinic services.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Key Benefits<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\ud83d\udcca <strong>Track Performance<\/strong> \u2013 Monitor doctor ratings over time<\/li>\n\n\n\n<li>\ud83d\udcac <strong>Patient Feedback<\/strong> \u2013 Understand patient satisfaction<\/li>\n\n\n\n<li>\u2b50 <strong>Build Trust<\/strong> \u2013 Display ratings to new patients<\/li>\n\n\n\n<li>\ud83c\udfaf <strong>Identify Issues Early<\/strong> \u2013 Detect service gaps<\/li>\n\n\n\n<li>\ud83d\udcc8 <strong>Improve Quality<\/strong> \u2013 Make data-driven improvements<\/li>\n\n\n\n<li>\ud83c\udfc6 <strong>Recognize Excellence<\/strong> \u2013 Highlight top-performing doctors<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h2 class=\"wp-block-heading\">Rating System<\/h2>\n\n\n\n<h4 class=\"wp-block-heading\">Rating Scale<\/h4>\n\n\n\n<p><strong>5-Star Rating System<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u2b50\u2b50\u2b50\u2b50\u2b50 \u2013 Excellent<\/li>\n\n\n\n<li>\u2b50\u2b50\u2b50\u2b50 \u2013 Very Good<\/li>\n\n\n\n<li>\u2b50\u2b50\u2b50 \u2013 Good<\/li>\n\n\n\n<li>\u2b50\u2b50 \u2013 Fair<\/li>\n\n\n\n<li>\u2b50 \u2013 Poor<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h4 class=\"wp-block-heading\">Rating Categories<\/h4>\n\n\n\n<p>Patients can rate the following categories using a <strong>1\u20135 star scale<\/strong>:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Overall Experience<\/strong> (Required)<\/li>\n\n\n\n<li><strong>Doctor\u2019s Professionalism<\/strong><\/li>\n\n\n\n<li><strong>Communication<\/strong><\/li>\n\n\n\n<li><strong>Wait Time<\/strong><\/li>\n\n\n\n<li><strong>Clinic Cleanliness<\/strong><\/li>\n\n\n\n<li><strong>Staff Friendliness<\/strong><\/li>\n<\/ol>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h2 class=\"wp-block-heading\">Enabling Reviews<\/h2>\n\n\n\n<h4 class=\"wp-block-heading\">Admin Configuration<\/h4>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Go to <strong>Settings \u2192 Pro Settings<\/strong><\/li>\n\n\n\n<li>Scroll to <strong>Patient Reviews<\/strong><\/li>\n\n\n\n<li>Configure the following options:<\/li>\n<\/ol>\n\n\n\n<pre class=\"wp-block-code\"><code>Enable Reviews: Yes\n\nWhen to Request Review:\n\u25cb After appointment completion\n\u25cb Via email (24 hours after visit)\n\u25cb Manual request only\n\nWho Can Review:\n\u2611 Only verified patients\n\u25a1 Anyone (public)\n\nModeration:\n\u2611 Approve reviews before publishing\n\u25a1 Auto-publish all reviews\n\nDisplay Settings:\n\u2611 Show on doctor profile\n\u2611 Show average rating on booking page\n\u25a1 Show individual reviews publicly<\/code><\/pre>\n\n\n\n<ol start=\"4\" class=\"wp-block-list\">\n<li>Click <strong>Save Settings<\/strong><\/li>\n<\/ol>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h2 class=\"wp-block-heading\">How Patients Submit Reviews<\/h2>\n\n\n\n<h4 class=\"wp-block-heading\">Method 1: Automatic (After Appointment)<\/h4>\n\n\n\n<p>After an appointment is marked <strong>Completed<\/strong>:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Patient receives an email\/SMS<\/li>\n\n\n\n<li>Clicks <strong>\u201cRate Your Visit\u201d<\/strong><\/li>\n\n\n\n<li>Review form opens:<\/li>\n<\/ol>\n\n\n\n<pre class=\"wp-block-code\"><code>How was your visit with Dr. Smith?\n\nOverall Rating: \u2b50\u2b50\u2b50\u2b50\u2b50\n\nRate the following:\n- Professionalism\n- Communication\n- Wait Time\n\nComments (optional):\n&#091;Text Area]\n\n&#091;Submit Review]<\/code><\/pre>\n\n\n\n<ol start=\"4\" class=\"wp-block-list\">\n<li>Review is submitted<\/li>\n\n\n\n<li>Saved as <strong>Pending<\/strong> (if moderation enabled)<\/li>\n\n\n\n<li>Thank-you message is shown<\/li>\n<\/ol>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h4 class=\"wp-block-heading\">Method 2: Patient Dashboard<\/h4>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Patient logs in<\/li>\n\n\n\n<li>Go to <strong>My Appointments<\/strong><\/li>\n\n\n\n<li>Open a completed appointment<\/li>\n\n\n\n<li>Click <strong>Leave Review<\/strong><\/li>\n\n\n\n<li>Submit feedback<\/li>\n<\/ol>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h4 class=\"wp-block-heading\">Method 3: Manual Review Request<\/h4>\n\n\n\n<p>Admin or receptionist can request feedback:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Go to <strong>Patients \u2192 Patient Profile<\/strong><\/li>\n\n\n\n<li>Open <strong>Appointments<\/strong> tab<\/li>\n\n\n\n<li>Click <strong>Request Review<\/strong><\/li>\n\n\n\n<li>System sends email\/SMS<\/li>\n\n\n\n<li>Patient completes review<\/li>\n<\/ol>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h2 class=\"wp-block-heading\">Doctor Profiles with Ratings<\/h2>\n\n\n\n<h4 class=\"wp-block-heading\">Doctor Dashboard View<\/h4>\n\n\n\n<p>Doctors can see:<\/p>\n\n\n\n<p><strong>1. Average Rating<\/strong><\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>\u2b50\u2b50\u2b50\u2b50\u2b50 4.8 (127 reviews)<\/code><\/pre>\n\n\n\n<p><strong>2. Recent Reviews<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Last 10 reviews<\/li>\n\n\n\n<li>Star rating + comments<\/li>\n\n\n\n<li>Patient name or Anonymous<\/li>\n\n\n\n<li>Review date<\/li>\n<\/ul>\n\n\n\n<p><strong>3. Category Breakdown<\/strong><\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>Professionalism: 4.9 \u2b50\nCommunication: 4.8 \u2b50\nWait Time: 4.5 \u2b50<\/code><\/pre>\n\n\n\n<p><strong>4. Rating Trends<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Month-wise rating graph<\/li>\n\n\n\n<li>Performance comparison<\/li>\n\n\n\n<li>Improvement tracking<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h3 class=\"wp-block-heading\">Public Doctor Profile (Optional)<\/h3>\n\n\n\n<p>Displayed during appointment booking:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>Dr. John Smith\nCardiologist\n\n\u2b50\u2b50\u2b50\u2b50\u2b50 4.8 out of 5\n127 patient reviews\n\n\"Excellent doctor, very caring.\"\n- John D.<\/code><\/pre>\n\n\n\n<p>\u2714 Builds trust<br>\u2714 Increases booking confidence<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h2 class=\"wp-block-heading\">Review Management<\/h2>\n\n\n\n<h4 class=\"wp-block-heading\">Admin Review Dashboard<\/h4>\n\n\n\n<p><strong>Location:<\/strong> Reports \u2192 Patient Reviews<\/p>\n\n\n\n<p><strong>Features:<\/strong><\/p>\n\n\n\n<p><strong>1. Review List<\/strong><\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>Patient | Doctor | Rating | Date | Status\nJohn D. | Dr. Smith | \u2b50\u2b50\u2b50\u2b50\u2b50 | Jan 15 | Published\nSarah M.| Dr. Smith | \u2b50\u2b50\u2b50\u2b50 | Jan 14 | Pending<\/code><\/pre>\n\n\n\n<p><strong>2. Filters<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Doctor<\/li>\n\n\n\n<li>Rating (1\u20135 stars)<\/li>\n\n\n\n<li>Status<\/li>\n\n\n\n<li>Date range<\/li>\n<\/ul>\n\n\n\n<p><strong>3. Bulk Actions<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Approve<\/li>\n\n\n\n<li>Hide<\/li>\n\n\n\n<li>Delete<\/li>\n\n\n\n<li>Export to CSV<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h3 class=\"wp-block-heading\">Moderating Reviews<\/h3>\n\n\n\n<p>For pending reviews:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>Review by: John Doe\nDoctor: Dr. Smith\nRating: \u2b50\u2b50\u2b50\u2b50\u2b50\nComment: Excellent service and communication.<\/code><\/pre>\n\n\n\n<p><strong>Actions:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Approve<\/strong> \u2013 Visible publicly, included in rating<\/li>\n\n\n\n<li><strong>Hide<\/strong> \u2013 Stored but not shown<\/li>\n\n\n\n<li><strong>Delete<\/strong> \u2013 Permanently removed<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h3 class=\"wp-block-heading\">Handling Negative Reviews<\/h3>\n\n\n\n<p><strong>Recommended Process:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Review feedback carefully<\/li>\n\n\n\n<li>Verify appointment details<\/li>\n\n\n\n<li>Discuss internally with staff<\/li>\n\n\n\n<li>Decide:<\/li>\n<\/ol>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Keep public (valid feedback)<\/li>\n\n\n\n<li>Hide (spam\/inappropriate)<\/li>\n\n\n\n<li>Contact patient for resolution<\/li>\n<\/ul>\n\n\n\n<p>\u2705 Transparency builds trust<br>\u274c Don\u2019t delete valid criticism<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h2 class=\"wp-block-heading\">Review Request Emails<\/h2>\n\n\n\n<h4 class=\"wp-block-heading\">Automatic Email Example<\/h4>\n\n\n\n<pre class=\"wp-block-code\"><code>Subject: How was your visit with Dr. Smith?\n\nHi John,\n\nThank you for visiting Downtown Clinic.\n\nWe\u2019d love your feedback\u2014it takes less than 2 minutes.\n\n&#091;Rate Your Visit]\n\nYour feedback helps us improve our services.\n\nThank you,\nDowntown Clinic Team<\/code><\/pre>\n\n\n\n<p><strong>Customizable Options:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Timing (24h \/ 48h \/ 7 days)<\/li>\n\n\n\n<li>Branding<\/li>\n\n\n\n<li>Message content<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h2 class=\"wp-block-heading\">Analytics &amp; Reports<\/h2>\n\n\n\n<h4 class=\"wp-block-heading\">Rating Analytics<\/h4>\n\n\n\n<p><strong>Access:<\/strong> Reports \u2192 Patient Reviews \u2192 Analytics<\/p>\n\n\n\n<p><strong>Available Metrics:<\/strong><\/p>\n\n\n\n<p><strong>Overall Stats<\/strong><\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>Total Reviews: 127\nAverage Rating: 4.8 \u2b50<\/code><\/pre>\n\n\n\n<p><strong>Doctor Comparison<\/strong><\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>Dr. Smith \u2013 4.8 \u2b50\nDr. Jones \u2013 4.6 \u2b50\nDr. Lee \u2013 4.9 \u2b50<\/code><\/pre>\n\n\n\n<p><strong>Category Breakdown<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Professionalism<\/li>\n\n\n\n<li>Communication<\/li>\n\n\n\n<li>Wait Time<\/li>\n\n\n\n<li>Cleanliness<\/li>\n\n\n\n<li>Staff<\/li>\n<\/ul>\n\n\n\n<p><strong>Trend Analysis<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Monthly rating trends<\/li>\n\n\n\n<li>Performance insights<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h2 class=\"wp-block-heading\">Using Feedback for Improvement<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Identify Patterns<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Low <strong>Wait Time<\/strong> \u2192 Improve scheduling<\/li>\n\n\n\n<li>Low <strong>Communication<\/strong> \u2192 Training &amp; longer visits<\/li>\n\n\n\n<li>Cleanliness complaints \u2192 More frequent inspections<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h3 class=\"wp-block-heading\">Staff Performance &amp; Recognition<\/h3>\n\n\n\n<p>Use ratings for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Performance reviews<\/li>\n\n\n\n<li>Incentives &amp; bonuses<\/li>\n\n\n\n<li>Training needs<\/li>\n\n\n\n<li>Recognizing excellence<\/li>\n<\/ul>\n\n\n\n<p>\u26a0\ufe0f Always consider trends, not single reviews<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h2 class=\"wp-block-heading\">Configuration Options<\/h2>\n\n\n\n<h4 class=\"wp-block-heading\">Settings \u2192 Pro Settings \u2192 Reviews<\/h4>\n\n\n\n<p><strong>Review Collection<\/strong><\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>\u2611 Enable reviews\n\u2611 Auto-request reviews\n\u2611 Send email &amp; SMS\n\u2611 Reminder after 7 days<\/code><\/pre>\n\n\n\n<p><strong>Moderation Rules<\/strong><\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>Auto-publish: 4\u20135 stars\nApproval required: 1\u20133 stars<\/code><\/pre>\n\n\n\n<p><strong>Visibility<\/strong><\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>Admins\nDoctors (own reviews)\nPatients\nPublic (optional)<\/code><\/pre>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h2 class=\"wp-block-heading\">Troubleshooting<\/h2>\n\n\n\n<h4 class=\"wp-block-heading\">Reviews Not Sent<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Check appointment status = Completed<\/li>\n\n\n\n<li>Verify email\/SMS settings<\/li>\n\n\n\n<li>Confirm patient consent<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Low Response Rate<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Send within 24 hours<\/li>\n\n\n\n<li>Keep form short<\/li>\n\n\n\n<li>Mobile-friendly design<\/li>\n\n\n\n<li>Personalized message<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Fake Reviews<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Verified patients only<\/li>\n\n\n\n<li>One review per appointment<\/li>\n\n\n\n<li>Admin moderation enabled<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h2 class=\"wp-block-heading\">Best Practices<\/h2>\n\n\n\n<h4 class=\"wp-block-heading\">Do<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ask at the right time<\/li>\n\n\n\n<li>Thank patients<\/li>\n\n\n\n<li>Respond professionally<\/li>\n\n\n\n<li>Use feedback constructively<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Don\u2019t<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Delete honest negative reviews<\/li>\n\n\n\n<li>Argue publicly<\/li>\n\n\n\n<li>Spam review requests<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h2 class=\"wp-block-heading\">Privacy &amp; Compliance<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>No diagnosis or medical data<\/li>\n\n\n\n<li>Anonymous option supported<\/li>\n\n\n\n<li>HIPAA-compliant handling<\/li>\n\n\n\n<li>Patient opt-out respected<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h2 class=\"wp-block-heading\">Related Features<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong><a href=\"https:\/\/documentation.iqonic.design\/kivicare-wordpress\/kivicare-pro\/documentation-kivicare-pro\/features-documentation-kivicare-pro\/sms-whatsapp-notifications\/\">SMS Notifications<\/a><\/strong> \u2013 Automated review requests<\/li>\n\n\n\n<li><strong><a href=\"https:\/\/documentation.iqonic.design\/kivicare-wordpress\/kivicare-pro\/documentation-kivicare-pro\/advanced-feature-pro\/reports-analytics\/\">Reports &amp; Analytics<\/a><\/strong> \u2013 Performance insights<\/li>\n\n\n\n<li><strong>Doctor Management<\/strong> \u2013 Profile &amp; rating display<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Overview The Patient Ratings &amp; Reviews feature allows patients to rate their experience and share feedback about doctors and clinic services. Key Benefits Rating System Rating Scale 5-Star Rating System Rating Categories Patients can rate the following categories using a 1\u20135 star scale: Enabling Reviews Admin Configuration How Patients Submit Reviews Method 1: Automatic (After [&hellip;]<\/p>\n","protected":false},"author":12,"featured_media":0,"parent":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[35],"tags":[],"class_list":["post-2196","post","type-post","status-publish","format-standard","hentry","category-features-documentation-kivicare-pro"],"featured_image_src":null,"author_info":{"display_name":"wordpressadminiq","author_link":"https:\/\/documentation.iqonic.design\/kivicare-wordpress\/author\/wordpressadminiq\/"},"_links":{"self":[{"href":"https:\/\/documentation.iqonic.design\/kivicare-wordpress\/wp-json\/wp\/v2\/posts\/2196","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/documentation.iqonic.design\/kivicare-wordpress\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/documentation.iqonic.design\/kivicare-wordpress\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/documentation.iqonic.design\/kivicare-wordpress\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/documentation.iqonic.design\/kivicare-wordpress\/wp-json\/wp\/v2\/comments?post=2196"}],"version-history":[{"count":2,"href":"https:\/\/documentation.iqonic.design\/kivicare-wordpress\/wp-json\/wp\/v2\/posts\/2196\/revisions"}],"predecessor-version":[{"id":2346,"href":"https:\/\/documentation.iqonic.design\/kivicare-wordpress\/wp-json\/wp\/v2\/posts\/2196\/revisions\/2346"}],"wp:attachment":[{"href":"https:\/\/documentation.iqonic.design\/kivicare-wordpress\/wp-json\/wp\/v2\/media?parent=2196"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/documentation.iqonic.design\/kivicare-wordpress\/wp-json\/wp\/v2\/categories?post=2196"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/documentation.iqonic.design\/kivicare-wordpress\/wp-json\/wp\/v2\/tags?post=2196"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}