App Features

Super Admin Dashboard:

The Super Admin Dashboard serves as the central command center, providing comprehensive control and oversight. In addition to core vendor and user management, the Super Admin can:

• Dashboard Overview
• Vendor Management
• Subscription Management for Vendors
• Collector Management
• Test Catalog and Package Management
• Prescription Analysis and Test Catalog Suggestion
• Earning and Payout Reports
• Reporting and Analytics
• Helpdesk Management
• Access Control
• Settings and Configuration

Dashboard Overview

Provides a high-level summary of key metrics, including vendor activity, order status, and system performance.

Vendor Management

Onboard, manage, and track performance of multiple vendor labs and diagnostic centers. Also can Manage vendor documents, bank details, and commissions.

Subscription Management for Vendors

Super admin can Manage vendor subscription plans and billing. 

Collector Management

Onboard, manage, and track performance of collector sample collection and activity. Also can manage collector details documents and performance.

Test Catalog and Package Management

Super admin can Define and manage test catalogs, test parameters with different pricing and bundled packages.

Prescription Analysis and Test Catalog Suggestion

System allows review of user-uploaded prescriptions and provides relevant test catalog suggestions.

Earning and Payout Reports

Generates detailed reports on vendor & Collector earnings and payout history.

Reporting and Analytics

Generates comprehensive reports on lab performance, revenue, and key metrics.

Helpdesk Management

Super admin can manage and resolve support tickets from users/patients.

Access Control

Implements granular access control for all user roles, ensuring data security.

Settings and Configuration

Customizes system settings, manages integrations, and configures security parameters.

Vendor Dashboard:

The KiviLabs Vendor Portal provides labs and diagnostic centers with a powerful platform to manage their operations efficiently. In addition to core order and result management, vendors can now:

• Dashboard Overview
• Appointment Management
• Collector Management
• Lab Management
• Test Catalog and Package Management
• Prescription Analysis and Test Catalog Suggestion
• Earning and Payout Reports
• Helpdesk Management
• Settings and Configuration

Dashboard Overview

Provides a high-level summary of key metrics, including Collector activity, Total outstanding,  order status, and system performance.

Appointment Management

Vendor can manage , update and view the appointment list and update the appointment status.So vendor can Improve scheduling efficiency and patient communication.

Collector Management

Onboard, manage, and track performance of collector sample collection and activity. Also can manage collector details documents and performance.

Lab Management

Vendors can manage, view and edit labs with different sessions.

Test Catalog and Package Management

Super admin can Define and manage test catalogs, test parameters with different pricing and bundled packages.

Prescription Analysis and Test Catalog Suggestion

System allows review of user-uploaded prescriptions and provides relevant test catalog suggestions.

Earning and Payout Reports

Generates detailed reports on vendor & Collector earnings and payout history.

Helpdesk Management

Super admin can manage and resolve support tickets from users/patients.

Settings and Configuration

Customizes system settings, manages integrations, and configures security parameters.

Collector App:

• Appointment Management
• Tracking and Navigation
• Sample Collection Management
• Wallet and Payout Management
• Patient Information Access
• Communication

Appointment Management

Collector can manage, view the assigned appointments from vendors  and update status according to test sample collection.

Tracking and Navigation

Collector can Track appointment locations using GPS. Also provide Track appointment locations using GPS.

Sample Collection Management

Collector can take samples from patients and submit to vendors then manage status according to ground sitution.

Wallet and Payout Management

Collector can view the wallet balance and history. Provides  withdrawal option also from wallet. 

Patient Information Access

Securely access patient information, including contact details, medical history, and special instructions.

Communication

Communicate with admins and patients regarding appointments and sample collection. Communicate with admins and patients regarding appointments and sample collection.

User App:

The KiviLabs User/Patient App is designed to provide patients with seamless access to laboratory services from the comfort of their homes. Key features include:

• Appointment Booking with Test Case/Package Selection
• Search functionality
• Helpdesk
• Payment Methods
• Prescription Uploads
• Profile Management
• Digital Reports
• Notifications & Alerts

Appointment Booking with Test Case/Package Selection

Browse and select individual test cases or pre-defined test packages. Users can Schedule appointments for sample collection at a preferred time and location.

Search functionality

Users can Search for tests, packages, or labs using keywords or specific criteria.

Helpdesk

Users can submit support tickets and track their status.

Payment Methods

Users can pay with different payment methods like Razorpay, Paystack, Flutterwave, etc..

Prescription Uploads

Allows Upload prescriptions for analysis and test catalog suggestions.

Profile Management

Manage personal information, medical history, and contact details. 

Digital Reports

Access test results securely via the app.

Notifications & Alerts

Receive updates on appointments, reports, and offers.