General FAQs

KiviLabs is a laboratory management platform designed to streamline operations and enhance patient access to diagnostic services. It connects labs, vendors, collectors, and users/patients..

KiviLabs offers enhanced efficiency, improved patient care, increased collaboration, data security, scalability, and improved revenue management.

Yes, KiviLabs prioritizes data security and complies with relevant regulations, including data privacy standards.

1️⃣ Open the Vendor Commissions section.
2️⃣ Select the “New” option.
3️⃣ set the commission Basic Information .
4️⃣ Click Save to store the commission details.

Go to the “Collector Management” section and select “Register Collector or Collector can self register via mobile app.

1️⃣ Go to your Home page.
2️⃣ Open the “Subscription Management” tab.
3️⃣ Manage your subscription.
4️⃣ Complete the payment to activate the subscription.

Go to the “Wallet” section and select the “Withdraw” option.

From the home page of the app, there is an option for uploading prescriptions.
1️⃣ Go to your Home page.
2️⃣ Select the “Prescription” option.
3️⃣ Manage your Prescription.

System allows cash and online both options accepted.

1️⃣ Go to the Laboratory Management → Test Case List section.
2️⃣ Click on the “New” button to add a new test.
3️⃣ Fill in the required details.
4️⃣ Click Save to add the test case.

1️⃣ Go to the Laboratory Management → Packages section.
2️⃣ Click on the “New” button to add a new test.
3️⃣ Fill in the required details.
4️⃣ Click Save to store the package.

Once the appointment is completed and the patient has made payment, the admin must accept the test sample.
Accept samples collected either:
By a collector, or
Directly from patients visiting the lab.

After the test sample is processed, update the Status to Report Generated.
Upload the report file (PDF, document, or image).
Printing: Once uploaded, open the report and use your browser’s Print option or the panel’s Print button.

When the payment method is set to manual, the patient will see Cash Payment options in the mobile app.
Once the payment status is updated, the Collector will be asked to approve the cash from the mobile application.
👉 For detailed flow, refer to the documentation: Cash Payment Flow in KiviLabs

Currently, the patient role is not available on the website, so cash payments cannot be made directly from the web.

Cash Payments in Mobile Apps:
– Patients can choose Cash on Collection while booking via the mobile app.
– The actual cash is collected by the Collector at the time of sample collection (for home collection services).
– Once collected, the cash flow continues as follows:
Collector → Vendor → Admin approvals.

Cash Payments at the Lab:
– When an appointment is booked directly at the lab, the system automatically treats the payment method as cash by default.
– As soon as the Admin/Vendor updates the payment status to “Paid”, the system records this as a cash payment.

Once the appointment status is updated to “Complete”, the system will show the option to update the payment status.

After marking an appointment as “Complete”, a dropdown menu will appear to update the payment status.