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Help and Support

We at Iqonic Design are committed to providing reliable and timely support to help you get the most out of your product. Whether you need assistance with setup or troubleshooting, our expert team is here for you.

🔧 Support Channels

📝 Support Policy

  • Please read the documentation carefully before submitting a ticket—it resolves most setup or configuration-related queries.
  • To receive technical support, you must have a valid purchase code, available on your CodeCanyon > Downloads page.
  • We only offer support for features included in the plugin.
  • ❌ Customizations, third-party plugin integrations, and compatibility with third-party tools are not covered.

📅 Support Schedule

  • Business Days: Monday to Saturday
  • Hours: 9:00 AM to 6:00 PM (GMT +5:30)
  • Response Time: Within 24–48 hours, typically sooner, handled on a first-come, first-served basis.
  • 💤 Sunday is our weekly day off.

🚨 Ticket Policy

  • Tickets with no response for 7 days will be automatically closed.
  • Need further assistance? Simply create a new ticket.

💡 Pro Tips Before Contacting Support

  • Search our Articles and Knowledgebase for solutions before opening a new ticket.
  • Clearly describe the issue with relevant screenshots or links to help us assist you faster.

🤝 Pre-sales Questions?

Have a question before buying? Contact us via:

🙏 Love Our Product?

If you’re happy with our plugin and support, please rate and review us on:
👉 https://themeforest.net/downloads