{"id":270,"date":"2025-06-04T09:25:49","date_gmt":"2025-06-04T09:25:49","guid":{"rendered":"https:\/\/documentation.iqonic.design\/live-streaming\/?p=270"},"modified":"2025-06-12T08:52:10","modified_gmt":"2025-06-12T08:52:10","slug":"help-and-support","status":"publish","type":"post","link":"https:\/\/documentation.iqonic.design\/live-streaming\/2025\/06\/04\/help-and-support\/","title":{"rendered":"Help and Support"},"content":{"rendered":"<div class=\"nolwrap\">\n<p>We at <strong>Iqonic Design<\/strong> are committed to providing reliable and timely support to help you get the most out of your product. Whether you need assistance with setup or troubleshooting, our expert team is here for you.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\">\ud83d\udd27 Support Channels<\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Support System:&nbsp;<a href=\"https:\/\/iqonic.desky.support\/\" target=\"_blank\" rel=\"noopener\">https:\/\/iqonic.desky.support\/<\/a><\/li>\n\n\n\n<li>Support Email:&nbsp;<a href=\"mailto:design@iqonicthemes.com\">design@iqonicthemes.com<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83d\udcdd Support Policy<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Please <strong>read the documentation<\/strong> carefully before submitting a ticket\u2014it resolves most setup or configuration-related queries.<\/li>\n\n\n\n<li>To receive technical support, you must have a <strong>valid purchase code<\/strong>, available on your <strong>CodeCanyon &gt; Downloads<\/strong> page.<\/li>\n\n\n\n<li>We only offer support for features <strong>included in the plugin<\/strong>.<\/li>\n\n\n\n<li>\u274c Customizations, third-party plugin integrations, and compatibility with third-party tools are <strong>not covered<\/strong>.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83d\udcc5 Support Schedule<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Business Days<\/strong>: Monday to Saturday<\/li>\n\n\n\n<li><strong>Hours<\/strong>: 9:00 AM to 6:00 PM (GMT +5:30)<\/li>\n\n\n\n<li><strong>Response Time<\/strong>: Within <strong>24\u201348 hours<\/strong>, typically sooner, handled on a <strong>first-come, first-served<\/strong> basis.<\/li>\n\n\n\n<li>\ud83d\udca4 <strong>Sunday is our weekly day off.<\/strong><\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83d\udea8 Ticket Policy<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Tickets with <strong>no response for 7 days<\/strong> will be <strong>automatically closed<\/strong>.<\/li>\n\n\n\n<li>Need further assistance? Simply <strong>create a new ticket<\/strong>.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83d\udca1 Pro Tips Before Contacting Support<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Search our <strong>Articles and Knowledgebase<\/strong> for solutions before opening a new ticket.<\/li>\n\n\n\n<li>Clearly describe the issue with relevant screenshots or links to help us assist you faster.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83e\udd1d Pre-sales Questions?<\/h2>\n\n\n\n<p>Have a question before buying? Contact us via:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Website<\/strong>: <a class=\"\" href=\"https:\/\/iqonic.design\" target=\"_blank\" rel=\"noopener\">https:\/\/iqonic.design<\/a><\/li>\n\n\n\n<li><strong>Email<\/strong>: <a>hello@iqonic.design<\/a><\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83d\ude4f Love Our Product?<\/h2>\n\n\n\n<p>If you\u2019re happy with our plugin and support, please <strong>rate and review us<\/strong> on:<br>\ud83d\udc49 <a class=\"\" href=\"https:\/\/themeforest.net\/downloads\" target=\"_blank\" rel=\"noopener\">https:\/\/themeforest.net\/downloads<\/a><\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>We at Iqonic Design are committed to providing reliable and timely support to help you get the most out of your product. Whether you need assistance with setup or troubleshooting, our expert team is here for you. \ud83d\udd27 Support Channels \ud83d\udcdd Support Policy \ud83d\udcc5 Support Schedule \ud83d\udea8 Ticket Policy \ud83d\udca1 Pro Tips Before Contacting Support [&hellip;]<\/p>\n","protected":false},"author":12,"featured_media":0,"parent":268,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-270","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"featured_image_src":null,"author_info":{"display_name":"wordpressadminiq","author_link":"https:\/\/documentation.iqonic.design\/live-streaming\/author\/wordpressadminiq\/"},"children":[],"_links":{"self":[{"href":"https:\/\/documentation.iqonic.design\/live-streaming\/wp-json\/wp\/v2\/posts\/270","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/documentation.iqonic.design\/live-streaming\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/documentation.iqonic.design\/live-streaming\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/documentation.iqonic.design\/live-streaming\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/documentation.iqonic.design\/live-streaming\/wp-json\/wp\/v2\/comments?post=270"}],"version-history":[{"count":4,"href":"https:\/\/documentation.iqonic.design\/live-streaming\/wp-json\/wp\/v2\/posts\/270\/revisions"}],"predecessor-version":[{"id":467,"href":"https:\/\/documentation.iqonic.design\/live-streaming\/wp-json\/wp\/v2\/posts\/270\/revisions\/467"}],"up":[{"embeddable":true,"href":"https:\/\/documentation.iqonic.design\/live-streaming\/wp-json\/wp\/v2\/posts\/268"}],"wp:attachment":[{"href":"https:\/\/documentation.iqonic.design\/live-streaming\/wp-json\/wp\/v2\/media?parent=270"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/documentation.iqonic.design\/live-streaming\/wp-json\/wp\/v2\/categories?post=270"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/documentation.iqonic.design\/live-streaming\/wp-json\/wp\/v2\/tags?post=270"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}