General FAQs

When you get an error while runphp artisan storage:link,please follow the below steps :
Second way, just fire this command
ln -s /home/your_application/storage/app/public /home/your_application/public/storage

If you are facing a problem migrating database using command the please follow the below steps.
Go to the main dir pawlly-service
then find pawlly_service.sql file and import to the database.

If you are facing any swift transport type issue while sending mail,
then, please set the mail config in your .env file
please follow the below step.
– MAIL_DRIVER=your mail driver
– MAIL_HOST=your mail host
– MAIL_PORT=your mail port
– MAIL_USERNAME=your mail id
– MAIL_PASSWORD=your mail password
– MAIL_ENCRYPTION=your mail encryption

Follow this document – How To add new App Language

Pawlly is a complete multi vendor pet care business software solution built with Flutter (for mobile apps) and Laravel (for the backend). It’s designed to manage pet care services, products, and vendors, and it comes integrated with ChatGPT for smart customer support and automation.

Yes! ChatGPT is integrated to offer in-app chat support, pet care advice, nutrition guidance, and more

Yes, Pawlly offers both dark and light themes for better user accessibility and comfort

Yes. Designed for pet care businesses, Pawlly supports multi‑vendor setups—covering services like veterinary care, grooming, training, boarding, and daycare.

Secure payment gateway integration supports bookings, purchases, subscriptions, in-app payments, and offline payment options .

Yes. Since it uses Laravel for the backend, it can integrate with most third-party APIs like payment gateways, CRMs, analytics tools, and shipping providers

Yes. Depending on your purchase or license plan, you’ll get documentation, initial setup support, and optional extended support for bug fixes or feature integration.

Absolutely. Both the frontend (Flutter) and backend (Laravel) are developer-friendly and fully customizable. You can modify UI, workflows, and add new features as needed

Yes! The mobile app is built using Flutter, making it cross-platform and available for both iOS and Android. Customers can easily browse services/products, book appointments, and track orders.

Yes. Pawlly includes a built-in eCommerce module for vendors to list and sell pet products. Customers can browse, add to cart, and purchase within the app.

Yes! Pawlly includes a Quick Booking feature that lets users book popular services in just a few taps—ideal for returning customers or emergency needs.

Yes! Pawlly is integrated with Zoom, allowing vendors like veterinarians and trainers to offer secure video consultations. Customers can book and join video calls directly from the app.

Yes. Pawlly includes a powerful Employee Management System where vendors can:
– Add staff members
– Assign specific services or roles
– Manage staff availability and schedules
– Track performance and bookings handled by each employee

Yes. Pawlly is multi-language ready, allowing you to localize the app and admin panel into multiple languages. This makes it ideal for launching in global markets with native language experiences.

Yes! Pawlly comes with a highly advanced and flexible settings panel that allows the admin to control nearly every aspect of the platform—no coding required.

Yes. You can choose whether each custom field is mandatory or optional, depending on your business needs.

Yes. Customers can rate and review both vendors and services after a completed booking, helping build trust and transparency on the platform.

Yes. Pawlly includes detailed documentation for setup, admin/vendor usage, and developer customization, making it easy to get started and scale.

Yes. The platform includes role-based access for Admins, Vendors, Employees, and Customers—each with customizable permissions to control access to features and data.