{"id":150,"date":"2025-04-23T05:27:36","date_gmt":"2025-04-23T05:27:36","guid":{"rendered":"https:\/\/documentation.iqonic.design\/pawlly\/?p=150"},"modified":"2025-06-19T11:22:06","modified_gmt":"2025-06-19T11:22:06","slug":"general-faqs","status":"publish","type":"post","link":"https:\/\/documentation.iqonic.design\/pawlly\/general-faqs\/","title":{"rendered":"General FAQs"},"content":{"rendered":"
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1. Symlink() has been disabled for security reasons?<\/h2>\n
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When you get an error while runphp artisan storage:link,<\/strong>please follow the below steps :
Second way, just fire this command
ln -s \/home\/your_application\/storage\/app\/public \/home\/your_application\/public\/storage<\/strong><\/p>\n\n<\/div>\n<\/div>\n

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2. Migrate Database Issue?<\/h2>\n
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If you are facing a problem migrating database using command the please follow the below steps.
Go to the main dir pawlly-service<\/strong>
then find pawlly_service.sql <\/strong>file and import to the database.<\/p>\n\n<\/div>\n<\/div>\n

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3. Forgot password Swift_Transport Exception?<\/h2>\n
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If you are facing any swift transport type issue while sending mail,
then, please set the mail config in your .env file
please follow the below step.
– MAIL_DRIVER=your mail driver<\/strong>
– MAIL_HOST=your mail host<\/strong>
– MAIL_PORT=your mail port<\/strong>
– MAIL_USERNAME=your mail id<\/strong>
– MAIL_PASSWORD=your mail password<\/strong>
– MAIL_ENCRYPTION=your mail encryption<\/strong><\/p>\n\n<\/div>\n<\/div>\n

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4. How To Add new App Language?<\/h2>\n
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Follow this document – How To add new App Language<\/a><\/p>\n\n<\/div>\n<\/div>\n

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5.\u00a0<\/strong>What is Pawlly?<\/h2>\n
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Pawlly is a complete multi vendor pet care business software solution built with Flutter (for mobile apps) and Laravel (for the backend). It\u2019s designed to manage pet care services, products, and vendors, and it comes integrated with ChatGPT for smart customer support and automation.<\/p>\n\n<\/div>\n<\/div>\n

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6.Does Pawlly integrate ChatGPT?<\/h2>\n
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Yes! ChatGPT is integrated to offer in-app chat support, pet care advice, nutrition guidance, and more<\/p>\n\n<\/div>\n<\/div>\n

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7. \u00a0Are there dark and light modes?<\/h2>\n
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Yes, Pawlly offers both dark and light themes for better user accessibility and comfort<\/p>\n\n<\/div>\n<\/div>\n

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8. Is multi\u2011vendor functionality available?<\/h2>\n
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Yes. Designed for pet care businesses, Pawlly supports multi\u2011vendor setups\u2014covering services like veterinary care, grooming, training, boarding, and daycare.<\/p>\n\n<\/div>\n<\/div>\n

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9. How are payments handled?<\/h2>\n
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Secure payment gateway integration supports bookings, purchases, subscriptions, in-app payments, and offline payment options .<\/p>\n\n<\/div>\n<\/div>\n

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10. Can Pawlly integrate with other tools or APIs?<\/h2>\n
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Yes. Since it uses Laravel for the backend, it can integrate with most third-party APIs like payment gateways, CRMs, analytics tools, and shipping providers<\/p>\n\n<\/div>\n<\/div>\n

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11. Do I get support after purchase?<\/h2>\n
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Yes. Depending on your purchase or license plan, you\u2019ll get documentation, initial setup support, and optional extended support for bug fixes or feature integration.<\/p>\n\n<\/div>\n<\/div>\n

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12.Can I customize Pawlly for my brand?<\/h2>\n
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Absolutely. Both the frontend (Flutter) and backend (Laravel) are developer-friendly and fully customizable. You can modify UI, workflows, and add new features as needed<\/p>\n\n<\/div>\n<\/div>\n

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13. Is the mobile app included?<\/h2>\n
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Yes! The mobile app is built using Flutter, making it cross-platform and available for both iOS and Android. Customers can easily browse services\/products, book appointments, and track orders.<\/p>\n\n<\/div>\n<\/div>\n

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14. Is there an option to sell pet products online?<\/h2>\n
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Yes. Pawlly includes a built-in eCommerce module for vendors to list and sell pet products. Customers can browse, add to cart, and purchase within the app.<\/p>\n\n<\/div>\n<\/div>\n

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15. Is there a quick booking option available?<\/h2>\n
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Yes! Pawlly includes a Quick Booking feature that lets users book popular services in just a few taps\u2014ideal for returning customers or emergency needs.<\/p>\n\n<\/div>\n<\/div>\n

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16. Does Pawlly support video consultations?<\/h2>\n
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Yes! Pawlly is integrated with Zoom, allowing vendors like veterinarians and trainers to offer secure video consultations. Customers can book and join video calls directly from the app.<\/p>\n\n<\/div>\n<\/div>\n

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17. Can vendors manage employees or staff in Pawlly?<\/h2>\n
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Yes. Pawlly includes a powerful Employee Management System where vendors can:
– Add staff members
– Assign specific services or roles
– Manage staff availability and schedules
– Track performance and bookings handled by each employee<\/p>\n\n<\/div>\n<\/div>\n

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18. Does Pawlly support multiple languages?<\/h2>\n
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Yes. Pawlly is multi-language ready, allowing you to localize the app and admin panel into multiple languages. This makes it ideal for launching in global markets with native language experiences.<\/p>\n\n<\/div>\n<\/div>\n

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19. Does Pawlly include an advanced settings panel?<\/h2>\n
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Yes! Pawlly comes with a highly advanced and flexible settings panel that allows the admin to control nearly every aspect of the platform\u2014no coding required.<\/p>\n\n<\/div>\n<\/div>\n

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20. Can I set custom fields as required or optional?<\/h2>\n
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Yes. You can choose whether each custom field is mandatory or optional, depending on your business needs.<\/p>\n\n<\/div>\n<\/div>\n

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21. Is there a review or rating system?<\/h2>\n
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Yes. Customers can rate and review both vendors and services after a completed booking, helping build trust and transparency on the platform.<\/p>\n\n<\/div>\n<\/div>\n

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22. Is documentation included?<\/h2>\n
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Yes. Pawlly includes detailed documentation for setup, admin\/vendor usage, and developer customization, making it easy to get started and scale.<\/p>\n\n<\/div>\n<\/div>\n

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23. Does Pawlly support role-based access control?<\/h2>\n
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Yes. The platform includes role-based access for Admins, Vendors, Employees, and Customers\u2014each with customizable permissions to control access to features and data.<\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n

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