Help & Support

🕒 Estimated Reading: 1 Minutes
📂 Location: More Information → Help & Support
📖 Purpose: Get technical help, ask questions, or resolve product-related issues quickly.

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Submit a ticket at our Help Desk. The expert team at Iqonic Design is always happy to help you with any questions or concerns you encounter. If you need any support with the item, please contact us through our dedicated support portal at Desky or Email.

https://iqonic.desky.support

hello@iqonic.design

📜Support Policy

Please make sure to carefully review our documentation first. Many common issues can be resolved by following our guides. To receive technical support, ensure you have a valid purchase code, available on your Themeforest “Download” page.

🙋Need Assistance?

If you have questions beyond what’s covered in our documentation, feel free to submit a ticket through our support portal. We strive to respond within 24-48 hours, prioritizing tickets in the order they’re received.

🚫Important Reminders

• Before opening a support ticket, consider searching our Knowledge base for answers to common questions.
• For pre-sales inquiries or general concerns, you can contact us through CodeCanyon comment section or email us at hello@iqonic.design.
• If you appreciate our product and support, we’d love to hear from you on CodeCanyon.

🕒Notes to Consider

• Our technical support covers theme-related features only. Customization requests beyond this scope are not included.
• Additionally, support does not extend to third-party plugin integration or compatibility issues outside of our own developments.
• Our support team operates during business hours (Monday to Saturday) from 9:00 to 18:00 (GMT +05:30). Please be mindful of our timezone when expecting responses.

🙌 We’re here to help you every step of the way. Don’t hesitate to contact us if you need assistance!