MAJOR RELEASE: KiviCare 4.0 is now available with enhanced EHR features! Learn More

kivicare Documentation

KiviCare – Complete Clinic & EHR Management System

Lite & Pro

Manage appointments, EHR, billing, telemedicine, and clinic operations with ease.

Product Selection

Choose Your Product

Explore all available options.

KiviCare Lite

Free

Available on WordPress.org

  • Appointment Booking
  • Basic Clinic & Service Setup
  • Doctor & Patient Management
  • Patient Portal Dashboard
  • Basic EHR / Encounter Management

KiviCare Pro

Pro

Full-featured solution

  • Multi-Clinic Management
  • WooCommerce Payments
  • Google Calendar Sync
  • SMS & WhatsApp Notifications
  • Detailed Reports & Analytics
  • Billing And Tax Module
Basics

Quick Start Guides

Core instructions for beginners.

Getting Started with Lite

Steps to follow

  • Basic Appointment Booking
  • Basic Clinic Setup
  • Doctor & Patient Management
  • Basic EHR/Encounter

Getting Started with Pro

Steps to follow

  • Upgrade from Lite to Pro
  • License Activation
  • Pro Modules Overview
  • Basic EHR/Encounter

Setup for Addons

Steps to follow

  • How to install addons
  • Configure Telemed / Google Meet
  • Setup WooCommerce Payment
Explore

Browse by Feature

Explore capabilities instantly.

Appointment & Calendar

  • Create, Edit, Reschedule
  • Calendar Views
  • Time Slots & Availability

Doctors & Staff

  • Roles & Permissions
  • Doctor Schedule Setup
  • Assigning Patients

Patients & EHR

  • Patient Records
  • Encounters
  • Clinical Notes
  • Attachments

Billing & Invoices

  • Patient Records
  • Payments
  • Invoice Templates

Telemedicine

  • Video Calls
  • Google Meet Integration
  • Zoom/3rd-Party setups

Notifications

  • Email
  • SMS
  • WhatsApp (Pro/Addon)

Reports

  • Appointment Report
  • Finance Report

Settings

  • Clinic Details
  • Time zone & Localization
  • API & Developer Tools
FAQ

Frequently asked question

Everything you need to know about the KiviCare products.

Plugin Conflict Troubleshooting

KiviCare is developed following WordPress standards and is compatible with most plugins. If a conflict occurs, our support team will help you identify and resolve it quickly.

White Screen / Fatal Error Fix

White screen or fatal errors are usually caused by plugin conflicts, outdated PHP versions, or server limitations. Enabling debug mode and contacting support will help resolve the issue.

Why Email is Not being Send?

Email issues usually occur due to incorrect SMTP settings or server restrictions. We recommend configuring an SMTP plugin (like WP Mail SMTP) to ensure reliable email delivery.

Why SMS Not Delivering ?

SMS delivery depends on correct API credentials, sufficient balance, and provider configuration. Please verify your SMS gateway settings and credentials.

Is KiviCare Flutter App compatible with the same plugin ?

Yes, the KiviCare Flutter App works seamlessly with the KiviCare WordPress plugin using the provided REST APIs.

How do I get support for KiviCare?

You can get support by submitting a ticket through our official support portal. Our team will assist you with setup, issues, and customization queries

where is License Activation ?

License activation is available in the KiviCare settings panel. Enter your purchase key to activate premium features and receive updates.

Why Telemed is Not Connecting ?

Telemedicine issues are usually caused by incorrect API keys, disabled video services, or server restrictions. Please verify Google Meet or Zoom configuration in settings.

WooCommerce Order Not Created ?

WooCommerce orders may not be created if the payment gateway is misconfigured or WooCommerce is not properly linked with KiviCare. Ensure WooCommerce and payment settings are correctly set.

Will it solve Time Zone Configuration Issues ?

Yes, KiviCare supports time zone configuration and localization settings to ensure accurate appointment scheduling across different regions.

Will KiviCare help me get more patients?

Yes, KiviCare helps improve clinic efficiency, online appointment booking, and telemedicine services, which can enhance patient engagement and retention.

Is my data safe with KiviCare?

Yes, KiviCare follows WordPress security standards and stores data securely. You remain the owner of your data, hosted on your own server.

Will KiviCare customize the solution for me?

Yes, we offer customization services based on your clinic’s requirements. You can contact our support team for custom development inquiries.

I am not quite sure. Can I try KiviCare first?

Yes, you can try the free version of KiviCare to explore core features before upgrading to the premium version.

Updates

Release Notes

Improved performance, fixed bugs, and refined key features.

KiviCare Lite Changelog

KiviCare Pro Changelog

Addons Changelog

Need Help?

Our support team is here to help. Browse resources or get in touch with us directly.