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Avoid empty links during patient hours by validating your connection before going live.
In the Global Settings or Doctor Dashboard, you will find a “Test Zoom Config” button. Clicking this triggers the KCTZoom->test_connection() method which performs three checks:
api.zoom.us/v2/.| Result Message | Likely Cause | Solution |
|---|---|---|
Missing credentials | One of the ID/Secret fields is empty. | Fill all fields and save. |
Unauthorized | Client Secret is incorrect or App is deactivated. | Double check Zoom Marketplace. |
Insufficient Scopes | meeting:write was not added to the app. | Update Scopes in Zoom Marketplace. |
Invalid Redirect | Wrong callback URL in Zoom settings. | Copy-paste from KiviCare settings precisely. |
If the test button passes but meetings aren’t created:
kc_appointment_zoom_mappings table (or appointment details).zoom_id is present, the end-to-end integration is perfect.Start typing to search...
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