Use Cases & Patient Workflow

The Telemedicine addon is versatile enough to support various medical scenarios. Here is how it functions in real-world clinic environments.

📋 Common Use Cases

Doctors can follow up with diabetic or hypertensive patients for routine check-ins without the patient needing to travel.

Workflow: Doctor schedules a recurring virtual appointment -> Zoom Meeting is reused for each follow-up.

Psychiatrists and Therapists can conduct therapy sessions in a secure, private video environment.

Workflow: Patient books a “Therapy” service -> A unique, password-protected Zoom link is generated.

For simple refills where a physical exam isn’t necessary.

Workflow: Patient requests refill -> Doctor reviews via 10-minute video call -> Encounter is logged and prescription sent.

Step	Action	Platform
1. Booking	Patient selects a Telemed-enabled service.	Patient Dashboard / Booking Widget
2. Confirmation	Patient receives a confirmation email with a “Join Meeting” button.	Email Client
3. Reminder	15 minutes before, a reminder is sent with the secure link.	SMS / Email
4. Consultation	Patient clicks “Join” and is placed in the Zoom Waiting Room.	KiviCare Dashboard
5. Post-Call	After the doctor ends the call, the appointment status flips to “Completed”.	KiviCare Dashboard

Preparation: View upcoming virtual appointments in the KiviCare Calendar.
Launching: Click the “Start Zoom Meeting” button directly from the appointment details UI.
Documentation: During the call, use the KiviCare Encounter screen (side-by-side or in a new tab) to take notes.
Completion: After ending the Zoom meeting, manually update the KiviCare appointment status to “Completed” to finalize the patient encounter.

Next: System Requirements & Zoom Account Types

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What is KiviCare Telemed Addon?

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