KiviCare Lite vs Pro

This detailed comparison helps you clearly understand the differences between KiviCare Lite and KiviCare Pro, so you can choose the version that best matches your clinic’s workflow, compliance needs, and growth plans.

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Quick Decision Guide

Choose KiviCare Lite If You:

• Operate a single-location clinic
• Require basic appointment scheduling
• Use simple billing without tax calculations
• Rely only on email notifications
• Do not need custom forms or templates
• Are comfortable with standard branding

Choose KiviCare Pro If You:

• Manage multiple clinic locations
• Require tax-compliant billing (GST/VAT)
• Need custom patient or doctor forms
• Want SMS or WhatsApp reminders to reduce no-shows
• Use encounter documentation templates
• Prefer professional branding
• Rely on advanced reports for decision-making
• Need Google Calendar synchronization

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Complete Feature Comparison

Category	Feature	Lite	Pro
Clinic Management	Single Clinic	✅	✅
	Multiple Clinics	❌	✅ Unlimited
	Clinic-wise Reports	❌	✅
	Location-based Scheduling	❌	✅
Billing & Finance	Basic Billing	✅	✅
	Tax Management	❌	✅ Multiple Rates
	Automatic Tax Calculation	❌	✅
	Invoices	Basic	Professional
	Tax Reports	❌	✅
	Partial Payments	❌	✅
	Payment Gateways	Limited	More
Custom Forms	Form Builder	❌	Unlimited
	Patient Intake Forms	❌	✅
	Doctor Credential Forms	❌	✅
	Appointment Forms	❌	✅
	Encounter Forms	❌	✅
	Field Types	❌	10+
	CSV Export	❌	✅
Encounters & Documentation	Basic Encounters	✅	✅
	Encounter Templates	❌	Unlimited
	Custom Clinical Fields	❌	✅
	Prescription Templates	❌	✅
	PDF Printing	Basic	Advanced
	Medical Reports	❌	✅
Communication	Email Notifications	✅	✅
	SMS (Twilio)	❌	✅
	WhatsApp Messaging	❌	✅
	Notification Templates	Limited	Unlimited
	Auto Reminders	Email Only	SMS & WhatsApp
	Custom Rules	❌	✅
Reports & Analytics	Basic Reports	✅	✅
	Clinic Revenue Reports	❌	✅
	Doctor Performance	❌	✅
	Financial Analytics	Limited	Advanced
	Patient Demographics	❌	✅
	Export (Excel/PDF)	❌	✅
Integrations	Google Calendar	❌	Two-Way Sync
	Payment Integrations	Basic	Multiple
	REST API	Limited	Full Access
Branding & Customization	Logo Upload	✅	✅
	Mini Logo	❌	✅
	Custom Loader	❌	✅
	Color Options	Limited	11 Colors
	Custom Dashboard URLs	❌	Role-Based
	RTL Support	❌	✅
	Footer Customization	❌	✅
	WP Login Branding	❌	✅
Security & Permissions	User Roles	Basic	Advanced
	Permission Management	❌	Fine-Grained
	Module Permissions	❌	✅
	Capability Control	❌	✅
User Interface	Dashboard	Standard	Customizable
	Widget Control	❌	Role-Based
	Sidebar Customization	❌	Role-Based
	Menu Reordering	❌	✅
Data Management	Bulk Import (CSV)	❌	Patients, Doctors, Appointments
	Data Export	Limited	All Modules
Additional Features	Patient Ratings	❌	✅
	Holiday Management	Basic	Advanced
	Print Templates	Basic	Professional
Support & Updates	Email Support	Standard	Priority
	Documentation	Basic	Extended
	Updates	✅	✅
	Video Tutorials	✅	✅

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Return on Investment with KiviCare Pro

Monthly Time Savings

• Encounter templates: 20–40 hours
• Custom forms: 10–20 hours
• Automated reminders: 15–30 hours
• Advanced reporting: 5–10 hours

Total Savings: 50–100+ hours per month

Reduced No-Shows

• SMS reminders reduce no-shows by 30–40%
• WhatsApp messages improve engagement
• Google Calendar sync prevents conflicts

Result: Better revenue protection and scheduling efficiency

Professional Practice Image

• Custom branding builds patient trust
• Professional invoices improve collections
• Automated communication enhances reliability

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Real-World Use Cases

Small Family Clinic

• Lite supports basic scheduling and billing
• Pro adds custom forms, SMS reminders, branded invoices, and templates
• Result: 15–20 hours saved per month

Multi-Location Practice

• Lite cannot manage multiple clinics
• Pro enables centralized control, clinic-wise reporting, and unified branding
• Result: Essential for scalable operations

Specialty Clinics

• Pro enables disease-specific forms, templates, analytics, and reports
• Result: Better patient outcomes and efficient documentation

Tax-Compliant Regions (India, EU)

• Lite lacks tax support
• Pro offers GST/VAT configuration, compliant invoices, and audit-ready reports
• Result: Compliance with confidence

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Scalability Overview

KiviCare Lite

• Best for single clinics
• Limited features for growth
• Upgrade required for expansion

KiviCare Pro

• Supports unlimited clinics and patients
• Designed for growth at every stage
• No functional limits

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Training & Adoption

Lite

• Setup time: 2–3 hours
• Minimal staff training

Pro

• Setup time: 4–6 hours
• Role-based training
• Comprehensive documentation
• Best approach: enable features gradually

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When to Upgrade to Pro

Upgrade when you:

• Open another clinic
• Need tax-compliant billing
• Want SMS or WhatsApp reminders
• Spend time on manual documentation
• Require custom data collection
• Need advanced reports
• Want professional branding
• Require Google Calendar sync
• Need permission control
• Track patient satisfaction

Upgrade Benefits

• No data loss
• Instant feature access
• No downtime
• Fully backward compatible

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Decision Matrix

Total Score	Recommendation
7–14	Lite is sufficient
15–25	Pro recommended
26–35	Pro essential